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Arrange for special programs for your production printers
Your needs are unique ― so why should you be boxed into one-size-fits-all maintenance plans? With our Special Bids option, you can customize your maintenance services to meet your Ricoh Production Print requirements and budget. Plans include:
- Standard Maintenance. You're charged a monthly base maintenance and usage rate, based on the number of feet you print, with unique terms and conditions that fit your printing environment.
- Continuous Feed Maintenance. All continuous feed printers include 7x24 service, and billing options that include one monthly charge that covers base maintenance and usage.
- Alternative Maintenance Options. (AMO)*: Available only for the IP5000 printers, AMO trains you to purchase, install and maintain your printheads. You're billed one price for base maintenance and usage.
- Hybrid Maintenance Option. (HMO)*: You purchase the printheads, we provide the maintenance service, and you're billed one base price for maintenance and usage. Available for both IP5000 and VC60000.
- Mutual Interest Maintenance. (MIM): We train you to perform specific break / fix and preventative maintenance tasks, reducing downtime and your monthly billing. Available for the IP4000 and IP4100.
Think outside the box
What's important to you is important to us, and that means keeping downtime down and uptime up. If our standard programs and tiers of service aren't quite right for you, let us know. We believe customer service is about you and what you need. We're happy to discuss custom maintenance and support services, such as after-hours / weekend support or other custom service-level agreements (SLAs).
- *The AMO and HMO offerings are conditional upon your use of Ricoh-branded supplies, including ― but not limited to ― inks and printheads.
